I am very concerned about the quality of customer service at Thames Water after the fourth major interruption to supplies in the last few months.
These repeated problems are unacceptable to residents, and I believe the company needs to transform the way it operates.
I have written to the water regulator, Ofwat, after Thames Water failed to provide compensation to residents in East Reading and Caversham Heights after two separate incidents when water was cut off for over a weekend and in another case for a day.
I am also currently calling for Thames Water to speed up repairs in another incident in Caversham Heights where a leak created a sink hole.
The latest incident which affected residents and businesses in South Reading today adds insult to injury and is another indication of the serious issues with poor customer service at the company.